Help Center

Getting Started

New to our service? Here's how to get started:

• Create an Account - Sign up with your email address to start using our cloud storage service.
• Download the App - Get our app on your device to access your files anywhere.
• Upload Your Files - Start uploading your photos, videos, and documents to the cloud.
• Enable Backup - Turn on automatic backup to protect your important data.

Managing Your Storage

Learn how to effectively manage your cloud storage space:

• Check Storage Usage - View how much space you're using and what types of files are taking up space.
• Free Up Space - Delete unnecessary files or move them to another location to free up storage.
• Upgrade Storage - Need more space? Upgrade your plan to get additional storage capacity.
• Organize Files - Create folders and organize your files for easy access.

Backup & Sync

Keep your data safe and synchronized across all your devices:

• Automatic Backup - Your device data is automatically backed up to the cloud when connected to Wi-Fi.
• Manual Backup - You can also manually trigger a backup at any time from the app settings.
• Restore Data - Easily restore your backed-up data to a new device or after a factory reset.
• Sync Settings - Choose which files and folders to sync across your devices.

Frequently Asked Questions

Q: How do I upgrade my storage plan?

A: You can upgrade your storage plan by going to Settings and selecting "Upgrade Storage." Choose a plan that fits your needs and follow the payment instructions.

Q: What happens if my storage is full?

A: When your storage is full, you won't be able to upload new files or create new backups. We recommend freeing up space or upgrading your plan to continue using the service.

Q: How do I recover deleted files?

A: Deleted files are moved to the Trash folder where they remain for 30 days before being permanently deleted. You can restore files from Trash at any time during this period.

Q: Is my data secure?

A: Yes, we use industry-standard encryption to protect your data both in transit and at rest. Your files are securely stored and only accessible by you.

Troubleshooting

Having issues? Try these common solutions:

• Sync Not Working - Ensure you have a stable internet connection and that sync is enabled in your settings.
• Backup Failed - Check that you have enough storage space and that your device is connected to Wi-Fi.
• Can't Access Files - Make sure you're logged into the correct account and have an active internet connection.
• App Crashing - Try updating the app to the latest version or reinstalling it.